FQA

• What is the processing time?
  
  5-20 business days.
  
  
• How long does it take to make a custom design?
  
  10-20 business days for your design to be completed.
  
  
• What is the shipping time?
  
  Free UPS delivery worldwide - 2-7 business days.
  
  
• Custom fees and taxes
  
  All our prices are with custom fees and taxes 100% covered.
  
  
• Delivery to PO Boxes and Military bases
  
  We do not offer delivery to PO Boxes and Military bases.
  
  
• Currency
  
  All our prices are in US Dollars. 
  
  
• Where are you located?
  
  We are from Europe, Czech Republic.
  
  
• What is the price of shipping?
  
  UPS Worldwide Delivery - Free
  
  
• Can I hang this outside?
  
  Our metal arts are powder coated and could be hanged outside, however we do not offer rust free guarantee.
  
  
• What is powder coating?
  
  Powder coating is a process that was initially invented to protect metal parts from chemical and abrasive action but has since spread to aesthetic applications across the industrial spectrum. Powder coated parts and decorations are completely safe to use at home.
  
  
• What happens if my order arrived damaged?
  
  Do not worry about it, we can send a replacement or provide a partial refund according to the damage of the product.
  
  
• Do you offer price match policy?
  
  Within 7 days from the date of purchase, if the Price of the model you purchased at www.3dlightwork.com is reduced, you can apply for Price Match and we will refund you the price difference. 
  
  
• Sales and Discounts
  
  During the sale period additional discounts are not being applied, that includes personal discount codes.