Refund policy

We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and be satisfied.

If you want to return the item, please contact us within 2 weeks of receiving the order at info@3dlightwork.com. If you have discovered our fault, please take pictures of the defected, or wrong item sent to you and attach them to the initial email with an explanation.

The advertised goods must be sent to our address within 14 days: Lažánky 55, Blatná 388 01, Czech Republic, EU.

WARNING: Personalized products are one of a kind and has been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect. If you haven't liked the custom design after several changes, you have the opportunity to request a partial refund, custom design fee of $40 is not refundable.We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.

In the event that the complaint is approved, the amount will be sent within 30 days from the notification of the complaint.

Refunds for returned items will be issued to the original payment method you used when placing your order.

Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.

The returned product must not be used and should be sent to us in its original packaging.

Please write “RETURNED ITEM” on the packaging so that certain misunderstandings could be avoided.

If you still have additional questions about returning the item, feel free to contact us at info@3dlightwork.com.